This week we revisit a previous podcast from 11th November 2019, Rachel Morris has “starred” in two of our most popular podcasts and through her work on GP resilience, she was inspired to set up her own “You Are Not A Frog” podcast. In a recent edition of that podcast, she interviewed our own Ben Gowland to discuss ways in which general practice can effectively introduce change, particularly against a background of resistance.
Introduction (0.09)
Ben explains how his career progressed to setting up Ockham Healthcare (0.44)
How Ockham Healthcare developed its unique offering (1.54)
Working with at-scale general practice – a means to an end (2.39)
The goals for working at scale (3.29)
Making a difference – Time for Care (4.21)
Change is difficult so how do we approach it? (6.53)
Introducing pharmacists – a practical example (7.24)
Resistance to change – a systematic approach (9.07)
The problem is obvious why we need to change? Isn’t it? (11.17)
The system and what you can control (12.15)
Overcoming the emotional response (13.20)
Picking the changes you pursue – small or large (14.26)
Ockham Healthcare’s role in supporting joint working (16.31)
Influencing without hierarchical “power” – a practice’s relationship with the PCN (17.49)
What’s the one big thing a PCN should be doing? (19.35)
Expect resistance – dealing with your “No Nos” (20.54)
Becoming positive about change (22.09)
Contacting Ben (23.20)
For all enquiries about the Ockham podcast, please contact Ben Gowland here.
The You Are Not a Frog podcast is available in a number of places including here.