Today, Ben is joined by Rasha Gadelrab, a GP & Medical Educator & Healthcare Engagement Specialist. Rasha kicks off the podcast by sharing her professional journey and how she arrived at her current position. Rasha possesses extensive experience, ranging from working as a biotechnology recruitment consultant to becoming a GP educator, healthcare corporate trainer, workforce well-being and sustainability coach, junior doctor mentor, patient advocate & PCN Social prescribing clinical lead PCN2 Barnet. During their conversation, Ben and Rasha delve into the subject of Barnet PCN, social prescribing link workers, care coordinators, and the innovative concept of health & well-being coaches. Rasha emphasises the crucial elements for maintaining staff and highlights the approaches that have helped bridge the gap between practices and the additional roles. Rasha also takes the opportunity to share her accomplishments and the positive feedback she has received thus far. She expresses her determination to continue the journey of progress and growth, with the hope of further success in the future.
Introduction & Rasha’s career journey (0:09)
About Rasha’s PCN.. (5:24)
Rasha’s official role within the PCN.. (6:42)
How do you ensure staff feel valued? (8:05)
Do you provide supervision for all the teams? (10:33)
Sense of belonging.. (12:02)
SPLW & Care Coordinators job descriptions.. (13:04)
What’s the key to success? (14:54)
Closing the gap between practices & the additional roles.. (15:43)
Self referral.. Generating extra work or making a difference? (18:27)
Positive results so far.. (20:14)
What’s next? (21:11)
SPLW turnover.. (22:30)
Getting in touch.. (24:50)
To contact Rasha directly, please email.
For all enquiries about the Ockham podcast, please contact Ben Gowland here.
This week's episode is focused on tackling abuse in general practice and features insights from our esteemed guest, Mike Neville, brought to you in partnership with Practice Index. Mike is not only a panel member but also holds the positions of LMC Manager Rep, and North West England Regional Rep for the IGM. During the discussion Mike discusses his journey into the role of a practice manager and shares his thoughts around abusive incidents within healthcare practices. Mike sheds light on the pivotal role that support has played in moving general practice towards progress. Furthermore, he elaborates on the strategies he has implemented to curtail instances of abuse, and offers his perspective on how this issue can be enhanced in the future. Mike provides valuable insights into the factors that have had the most substantial impact, outlining his thoughts on managing patients who exhibit abusive behaviour. Mike also shares his recommendations for how you can support your staff and the importance of effective communication within your network.
Introduction (0:09)
How did you get into being a Practice Manager? (1:01)
Types of abuse experienced.. (2:02)
Face to face & online abuse.. (3:22)
Physical abuse.. (4:45)
Incidents acting as a catalyst for action.. (6:10)
Local approach to tackling abuse.. (7:24)
Zero tolerance.. (9:28)
Prevention is better than cure.. (13:05)
How does the zero tolerance policy work? (14:39)
What implications have made the most difference? (16:31)
The roles staff have to play.. (19:21)
Resources Mike recommends.. (21:49)
Getting in touch with Mike.. (23:39)
Contact Mike via twitter ‘miken231’ or contact Mike via email here.
For all enquiries about the Ockham podcast, please contact Ben Gowland here.
In this week's podcast episode, Ben hosts Colin Armstead from George House Trust and Kay Keane from Urban Village Medical Practice, both located in Manchester. The mission of George House Trust is to empower individuals living with HIV, helping them lead healthy and confident lives through the provision of HIV support, advice, and advocacy services. The main topic of discussion revolves around the accessibility of GPs and their understanding regarding individuals living with HIV, with a particular focus on George House Trust's recent report titled 'Towards Positive Practice'. This report involved extensive research and engagement activities aimed at understanding the experiences of people living with HIV when seeking primary healthcare, specifically from GPs. During the podcast, Colin presents the report's findings and outlines the recommendations that have emerged as a result.
Introduction (0:09)
How Kay came across Colin & the George House trust.. (0:54)
GP access for those living with HIV.. (3:03)
Stigma around HIV.. (4:31)
‘Towards Positive Practice’ report.. (5:59)
Kays thoughts on the statistics.. (9:19)
What should we expect GPs to know? (12:59)
Where do responsibilities lie? (14:06)
Partnerships between the HIV clinics & local practices.. (15:55)
Providing access for the people who need it most.. (21:17)
What practices can do to give a better experience for those living with HIV? (23:11)
Find out more.. (24:35)
Visit the George House Trust website here and access the ‘Towards Positive Practice’ report here.
For all enquiries about the Ockham podcast, please contact Ben Gowland here.
Today, Ben is accompanied by Ben Allen, Partner at a Sheffield GP and Clinical Director for primary care in Sheffield, supporting primary care to thrive. During the podcast, they delve into the document that Ben has worked on, titled 'Another General Practice is possible’, a document that has served as a catalyst for initiating change within Ben's practice. Upon joining the practice, Ben immediately recognised the potential for improvement and dedicated considerable time to research and investigation, looking deeper into ways to facilitate change. Ben identified a variety of alterations that could be implemented, including restructuring partner meetings, ensuring everyone is in the right seats, refining the recruitment process and much more. Ben expresses his delight with the positive impact that 'Another General Practice is possible' has already had, reflecting on his accomplishments thus far and sharing his plans for the future.
Introduction (0:09)
Why was change needed? (0:43)
Ben’s beginnings in the practice.. (2:45)
How long was spent on the framework of Another General Practice is possible? (3:55)
Infrastructure around the changes.. (4:24)
Changes to the partner meetings.. (6:57)
Trusting your staff.. (7:35)
Sharing the ownership within the practice.. (8:18)
Understanding the problems before making solutions.. (9:11)
Proactively getting everyone in the right seats.. (11:50)
Wrong person in power within practices.. (12:59)
Changes to recruitment.. (14:10)
Recruiting the right type of people.. (17:33)
Where are we now? (19:31)
Ben’s reflections & what’s next.. (21:01)
How to find out more & get in touch.. (22:29)
To find out more, contact Ben Allen via email or find Ben on twitter ‘BenAllenGP’
For all enquiries about the Ockham podcast, please contact Ben Gowland here.