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The General Practice Podcast

Ben Gowland explores new ways of working in general practice. He talks to those making changes happen, gets underneath what they did, how they managed to do it, and the challenges they faced along the way.
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Now displaying: July, 2019
Jul 28, 2019

Hugh Reeve is a GP in Grange-Over-Sands in Cumbria. The practice wanted to improve the way they met patient demand and initially began to look at introducing an online consultation system. They soon concluded that this could not be simply about introducing a “bolt on” digital system and it quickly became a process that forced them to radically reconsider all aspects of their patient flow. In this episode Hugh explains how they went about transforming their practice, how the new system now works for GPs and patients with the resultant outcomes including the fact that only 40% of patient contacts are now face-to-face.

Show Notes

Why introduce an online consultation system? (59secs)

Improving continuity of care (1min 49secs)

Researching the options (2mins 57secs)

The kind of system they didn’t want (4mins)

A much bigger task than choosing a system (4mins 44secs)

Improving the “flow” of patients (5mins 21secs)

How the system works for GPs (6mins 13secs)

Changing the way they work rather than “bolting on” a system (7mins 16secs)

Radically rethinking “flow” (8mins 03secs)

Only 40% of contacts are face-to-face (9mins 33secs)

Not just introducing online (10mins 05secs)

Establishing what capacity is needed (10mins 45secs)

Introducing the new system (11mins 19secs)

Patients using the system (12mins 07secs)

Not about workforce challenges (13mins 15secs)

A typical day for a GP in the practice (14mins 13secs)

The reaction of patients (18mins 45secs)

Pilot site for the Health Foundation Programme on Continuity of Care (19mins 39secs)

Hugh’s advice for others (22mins 03secs)

You can email Hugh at hugh.reeve@gp-a82053.nhs.uk

The askMyGP website is available here

Jul 7, 2019

Today (8th July) is the first ever National Social Prescribing Link Worker Day! Organised by the National Association of Link Workers it aims “…to celebrate and showcase the contribution of social prescribing link workers in improving population health and wellbeing.” In support of this our podcast this week is the fifth in our series looking at Social Prescribing. Nick Sharples is Managing Partner at DNA Insight, a specialist training consultancy that is increasingly involved in training Social Prescribing Link Workers. In this episode he talks about the various models that are emerging for employing, recruiting and training Link Workers.

Show Notes

Nick describes his involvement in social prescribing (44secs)

Who employs the Link Workers? (1min 53secs)

Reluctance to outsource the role (3mins 30secs)

Outsourcing the role (4mins 16secs)

Competition for Link Workers – three options for recruitment (5mins 36secs)

External recruitment (6mins 40secs)

Recruiting from within the practice (7mins 16secs)

Advantages of the options – building an appropriate model (7mins 54secs)

The provision of training (9mins 18secs)

Resources for training (10mins 28secs)

How much budget to put aside? (11mins 02secs)

Effective working with large scale – prioritising (11mins 58secs)

Average workload (13mins 13secs)

Managing a caseload (13mins 53secs)

A practical example from Scotland (15mins 32secs)

Sharing best practice – learning co-ordinators (16mins 33secs)

Finding out more (17mins 31secs)

The DNA Insight Social Prescribing pages are here

Nick has put together a list of useful resources below:

 

 

  • Twitter Social Prescribing Wednesday - @SocialPresHour – every other Wednesday and hosted/organised by Elemental

 

 

  • National Association of Link Workers www.connectlink.org Christiana Melam christiana@connectlink.org   Professional body representing Social Prescribers/Link Workers with lots of useful resources for Link Workers and those employing them.
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