In this month’s Practice Index sponsored panel episode, Ben is reunited with Nicola Davies and Robyn Clark. Ben, Nicola, and Robyn discuss the new contractual requirements and how they will impact practices moving forward. Nicola and Robyn look at the year ahead and what their priorities will be during this tough time. They touch on some difficult subjects such as underfunding, pay and taking care of the staff's wellbeing within the practices. Robyn finishes the podcast on a positive note by sharing some ideas for the future and having patients help to save general practices.
Introduction (0:09)
How is life in General Practice at the moment? (0:50)
Robyn & Nicola share their views on the new contract.. (1:43)
Funding... (2:52)
Patients' expectations... (4:52)
Disconnect between the messages to the public & practices.. (6:14)
The year ahead.. (8:15)
Introduction of cloud based telephony.. (9:34)
Inflation compared to pay rises.. (12:01)
Collective action or practice by practice basis? (14:08)
Publishing salaries above £159k.. (14:56)
Thoughts on the Hewitt review.. (18:53)
Thoughts on the future.. (20:23)
To visit the Practice Index website, click here or contact James Dillon here.
For all enquiries about the Ockham podcast, please contact Ben Gowland here.
In this episode Ben is joined by GPs Caroline Baker & Lavan Baskaran, both looking to find ways to improve their GPs lifestyle through triage. Rapid Health uses intelligent software to assess patient needs at first contact, to then navigate them to the right care – all based on the individual practices rules and availability. Ben discusses Rapid Health with both Caroline & Lavan, who are at different stages of introducing Rapid Health into their practices. They share their personal experience with Rapid Health, how patients and staff have reacted to it since it’s been introduced and how it’s working in their practices so far.
Introduction (0:09)
Experiences with Rapid Health so far? (0:54)
Personalising Rapid Health (5:16)
Navigating and prioritising patients.. (6:32)
How to organise routes for patients in your practices? (10:41)
Patients' reaction to Rapid Health? (12:18)
Staffs’ reaction to Rapid Health? (13:48)
How did you initially introduce Rapid Health? (Lavan) (15:03)
Shift in percentage of urgent appointments? (18:38)
PCN access plan.. (22:27)
Is previous experience making people nervous for Rapid Health? (25:25)
Were there initial hurdles? (26:53)
For all enquiries about the Ockham podcast, please contact Ben Gowland here.
Today, Ben is joined by both Conor Burke and Simon Abrams from Urgent Health UK. UHUK is a long-standing membership organisation, committed to providing the highest quality of care for patients. UHUK’s members provide out-of-hours and clinical assessment services whilst sharing expertise and knowledge amongst the members, as well as benchmarking their quality against each other. Ben, Conor & Simon discuss the recent changes, how they have affected their members and the potential tension it could cause between members and General Practices. Conor and Simon kindly share their advice for PCNs and Practices who want to create partnerships in the future.
Introduction (0:09)
UHUKs organisations (0:52)
Organisations involvement (2:21)
Simon's role (3:29)
Have the changes impacted UHUKs members? (4:47)
Potential tension between UHUK members and General Practices (5:45)
Thoughts around same day access.. (9:00)
Advice for PCNs & General Practices who want to create partnerships? (15:10)
Could future changes help partnerships grow? (16:59)
What makes partnerships difficult? (20:24)
Visit the UHUK website here.
Conor and Simon can be contacted using the following email address’ conor.burke6@nhs.net & simon.abrams@nhs.net.
For all enquiries about the Ockham podcast, please contact Ben Gowland here.
This week Ben is joined by Dr Ollie Hart. Ollie has been a GP for over 20 years and is a clinical director of Heeley Plus PCN. Alongside this, Ollie is a director of a health coaching training company called Peak Health Coaching. Peak Health Coaching deliver PCI accredited health coach training and have trained hundreds of health coaches across the UK. During the podcast Ben and Ollie discuss how health coaching could help practices and PCNs improve health outcomes. In addition Ollie talks about his interest in pain management and speaks more about how he got into the health coaching world. Ollie shares information about the upcoming national conference he is holding on May 16th, what attendees can expect and how you can purchase tickets to the conference.
Introduction (0:09)
How Ollie first got into Health Coaching.. (0:58)
Applying Health Coaching into the GP role.. (1:55)
What works well? (2:50)
Ollie’s examples.. (4:01)
Is this approach practical in General Practice? (5:08)
Impacts ARR’s have made.. (6:17)
Ollie's tips for GPs with health coaches in place (7:11)
Are health coaches getting the right patients? (8:22)
What patients would benefit from health coaching? (9:15)
Is weight loss a good focus for health coaches? (10:17)
Thoughts on GP’s current model.. (11:14)
Ollie’s approach to health coaching in his PCN.. (13:01)
Resistance to health coaching.. (14:44)
Peak health coaching.. (16:36)
Who have you trained so far? (17:47)
Peak Health Coaching’s first national conference.. (18:39)
Further information about the conference.. (19:29)
Ben & Ollie discuss their views on health coaching.. (20:17)
For more information on the conference, visit their website here.
For all enquiries about the Ockham podcast, please contact Ben Gowland here.