Life as a PCN leader can be a little lonely at the top. When you’re in charge of your organisation, who do you turn to when you need to download, offload, get a general sense of perspective and / or perhaps just some good old-fashioned advice? This is increasingly becoming an issue for many of our most senior staff in general practice and with demand and stress levels at an all-time high, access to great peer support has never been more important. So, enter GP and executive coach Dr Rachel Morris and our very own General Practice Podcast host Ben. With a wealth of hands-on experience as both clinical and executive leaders, they discuss what great peer support looks like, the ingredients required for successful mentorship and coaching, who you should approach and most importantly, what’s on offer with the all-new mastermind group programme they have recently set up.
Introduction (33 secs)
Rachel’s thoughts on peer support and why it is so important (52 secs)
How do you identify the best sources of support? (2 mins 13 secs)
Can talking to peers outside of your PCN really help? (4 mins 26 secs)
Different methods of peer support (6 mins 45 secs)
Optimising a mastermind experience (9 mins 54 secs)
Why accountability matters (11 mins 38 secs)
The ideal demographic of a mastermind group (13 mins 14 secs)
How Rachel and Ben can help with peer support (14 mins 53 secs)
What’s on offer when you join Rachel and Ben’s mastermind programme and who should apply (16 mins 40 secs)
Group rules (17 mins 9 secs)
Finding out more and signup (17 mins 48 secs)
Establishing a mastermind group of your own (!8 mins 12 secs)
If you’re interested in joining the PCN Clinical Director mastermind group programme which Rachel and Ben have setup, or have any questions, please email ben@ockham.healthcare or rachel@shapestoolkit.com
For more information, please check out our dedicated page here
Just six short months ago, a super group of determined Practice Managers set out on a mission to ensure those in management roles within general practice would have their voices heard – and to recognise the invaluable contribution these roles make in keeping practices and networks running every day. Borne out of collective frustration and dismay at the lack of support and the numbers of highly experienced managers leaving the sector, a not for profit, professional body representing practice managers and those in management roles, the Institute of General Practice Management (IGPM), was founded. In this month’s joint Practice Index and Ockham podcast, we pick up the conversation where we left off November 2020, and hear from the four, formidable founders of the institute about the great strides (and indeed, waves) they have been making since joining forces; from hard-hitting campaigns, recruitment of regional IGPM champions, a proposed accreditation process and the impact they are already making.
Introductions (36 secs)
How has the IGPM taken off? (1 min 2 secs)
Who is on board? (2 mins 57 secs)
Finding the time to nurture and grow the IGPM (4 mins 46 secs)
Professional recognition (5 mins 16 secs)
Support from the LMCs (6 mins 30 secs)
IGPM membership (8 mind 34 secs)
Is the formation of an accreditation process the main goal of the IGPM? (9 mins 31 secs)
Does professional accreditation confine practice management to a particular role? (10 mins 40 secs)
New to partnership scheme (12 mins 38 secs)
‘If I die, it’ll be your fault” (13 mins 5 secs)
Campaign launch (15 mins 15 secs)
Kay gives a key example of why the campaign is much needed (16 mins 10 secs)
What next for the IGPM? (17 mins 14 secs)
Finding out more (18 mins 43 secs)
For more information and to sign up to become a member of the IGPM, please find the website here
Practice Index’s website can be found here
For all enquiries, please contact James Dillon here
It’s the third in our series of podcasts covering the experiences of those working in the new Primary Care additional roles. This week’s episode features Lisa Barnes, a Health and Wellbeing Coach based within SEOxHA PCN, Oxfordshire. Appointed in September 2020, Lisa is very possibly one of the most experienced health coaches in Primary Care so we invited her to the Ockham couch to talk us through her experiences so far; what exactly a health coach can offer in terms of services, who is most likely to benefit, why linking with community support hubs is key, how health and wellbeing coaches can relieve some of the burden on the medical teams and most importantly, how they can have a positive impact on their patients both directly and indirectly.
Introduction (29 secs)
Lisa’s journey to becoming a health and wellbeing coach (42 secs)
PCN makeup (1 min 33 secs)
What is a health coach? (1 min 57 secs)
Patient demographic (3 mins 11 secs)
Appointment structure (4 mins 27 secs)
The impact a health and wellbeing coach can make (6 mins 22 secs)
Support for GPs (8 mins 17 secs)
Developing the service (9 mins 34 secs)
Where does Lisa’s role fit within the network team? (11 mins 4 secs)
Population health management programme (13 mins 6 secs)
Has there been any internal resistance to Lisa’s appointment? (14 mins 9 secs)
Advice for others thinking of applying to be or starting out as a health and wellbeing coach (15 mins 8 secs)
Advice for GPs, practices and networks considering the appointment of a health and wellbeing coach (16 mins 26 secs)
Why community resources and support matter (17 mins 44 secs)
Getting in touch (18 mins 45 secs)
If you’re inspired to appoint or be appointed as a Health and Wellbeing Coach, you can reach Lisa here
If you have an ARRS success story and / or you are working within one of the additional roles and have a story to share, we would love to feature you on the podcast! Do email Ben at ben@ockham.healthcare or get in touch via Twitter
In the second of our series of podcasts covering the experiences of those working in the new Primary Care additional roles, we meet the team from East Merton PCN. GPs Dr Annie Murphy and Dr Mohan Sekeram, talk to Ben about their approach to the employment of the new roles and how they have empowered and enabled their new team members to better support the needs of the patient population, whilst relieving pressure on existing practice staff. They are also joined by Health and Wellbeing Coach Caroline Haines and Paramedic Patricia Murphy who share their experiences of their respective roles so far. How they fit in alongside existing staff across practices and the wider network, how easily they have found the transition into primary care and most importantly, the impact and where they are seeing benefits when it comes to improving health outcomes for their patients.
Introductions (35 secs)
East Merton PCN demographic and their approach to the recruitment of new roles (57 secs)
Why population health management is key (3 mins 12 secs)
Integrating the roles at practice level (4 mins 46 secs)
Caroline tells us what attracted her to health and wellbeing coaching (6 mins 34 secs)
Caroline’s previous experiences and coming into Primary Care as a ‘newbie’ (7 mins 13 secs)
Where does Caroline feel she fits (practice versus PCN)? (8 mins 3 secs)
How the health and wellbeing coaching referral pathway works in practice (8 mins 18 secs)
Positive patient feedback (9 mins 14 secs)
Educating existing staff on health and wellbeing coaching (10 mins 58 secs)
Introducing Patricia, East Merton PCN paramedic (12 mins 5 secs)
Paramedic referral management (12 mins 53 secs)
Linking with other new roles (13 mins 17 secs)
Impact of additional roles on practice, network, and patients (13 mins 55 secs)
Support with overall workload (15 mins 25 secs)
Relieving pressure on GPs (16 mins 23 secs)
Planning for the future (18 mins 15 secs)
Measuring outcomes and patient outreach work (19 mins 22 secs)
Advice to others on embedding additional roles and getting the best from your new workforce (20 mins 46 secs)
If you have an ARRS success story and / or you are working within one of the additional roles and have a story to share, we’d love to feature you on the podcast! Do email Ben at ben@ockham.healthcare or get in touch via Twitter