The challenges presented by the Covid crisis have seen an acceleration of many existing transformation projects in general practice, particularly where use of tech and a move to a digital infrastructure is concerned. This week’s podcast features a panel of experts from the London region who bring a clinical, project and programme perspective on the hugely successful transition to online and video consultations and an insight into the brand-new NHS app. From triage and the creation of a digital front door to managing an incredibly rapid deployment, the importance of effective communication and the public response, here is how, in a few short weeks, they have enabled 91% of London practices to offer online consultations and 100% who now have the ability to deliver video consultations to support their patients.
Introductions (36 secs)
The challenge presented by Covid (2 mins 11 secs)
How was the transition to online and video consultations enabled? (3 mins 17 secs)
The deployment from a clinical perspective (5 mins 8 secs)
Patient response (7 mins 30 secs)
The NHS app (9 mins 19 secs)
Rollout across the STP area (10 mins 57 secs)
Why each London borough was managed differently (13 mins 44 secs)
What has been the impact of both online and video consults? Has one proved more successful than the other? (14 mins 54 secs)
Was hardware a critical success factor? (16 mins 33 secs)
Future plans (18 mins 22 secs)
Life after Covid? (19 mins 55 secs)
What happens next from a practice point of view? (20 mins 48 secs)
Getting in touch (22 mins 51 secs)
If you would like to know more, you can contact the London Digital First Programme team and / or Emily, Sustainability and Transformation Partnership (STP) project lead for North Central London:
Digital First Programme (London): england.londondtt@nhs.net
STP lead: Emily.mitchell9@nhs.net