During a time when many GP surgeries across the nation are managing near total transformation of their working practices, James Davies, a Practice Manager at Amicus Health, features on this week’s podcast to tell their story. From the highs to the not so highs, to the tech they’ve employed, the valuable lessons they have learned and the bits of their new processes they would like to retain for the future, this week’s podcast is a one stop shop for all things remote working during the era of Covid-19.
Introductions (26 secs)
Amicus Health – the stats (41 secs)
The ‘GP heavy’ model (58 secs)
When did their transformation journey begin? (1 min 51 secs)
How to embed a system of remote working and enabling staff to work from home (2 mins 34 secs)
Away From My Desk (4 mins)
Access to full clinical software (4 mins 44 secs)
Explaining the ‘soft phones’ system (5 mins 18 secs)
What does a typical day look like in the new world? (6 mins 11 secs)
Staff reactions (7 mins 59 secs)
Striking the balance of staffing cover (9 mins 1 sec)
Which roles fit remote working best? (10 mins 7 secs)
Continuing effective staff management (11 mins)
Is dedicated IT support required? (12 mins 24 secs)
What happens next? (13 mins 8 secs)
Opportunities for further transformation and planning for the future (14 mins 47 secs)
What will Amicus Health retain going forwards? (15 mins 41 secs)
Lessons learned (16 mins 41 secs)
Getting in touch (18 mins 41 secs)
James is contactable at: jamesw.davies@nhs.net