Covid has presented many challenges for practices and networks but many have risen to the challenge and found that, as a result, they have been able to accelerate many existing projects and are seeing hugely positive outcomes. Sovereign Health, made up of three practices based in Hampshire, are one example of a network who have enacted rapid change as a result of the crisis and are now at the point of considering what to keep, how to rebalance network versus local priorities and how to maintain momentum going forwards. Clinical Director Dr Tom Bertram, Network lead Amanda Gray and Nursing lead Laura Miller share their story of what they did, what they achieved and where they are now. .
Introductions (39 secs)
The first year as a primary care network (1 min 45 secs)
Creation of a same day service (2 mins 1 sec)
Amanda’s transition from practice manager to practice manager and network lead (3 mins 6 secs)
When Covid happened (4 mins 17 secs)
A ‘command and control’ approach (5 mins 1 sec)
Mixing up the workforce; working by risk profile (5 mins 35 secs)
The challenge of losing a practice’s identity (6 mins 53 secs)
Staff reaction (admin and management) (7 mins 59 secs)
Support for the wider teams, both clinical and non-clinical (8 mins 52 secs)
What was the impact on the nursing teams and how did Laura manage this? (9 mins 43 secs)
How do the nurses feel now? (11 mins 5 secs)
Results from the staff survey (11 mins 31 secs)
What other changes have been made? (12 mins 4 secs)
A shared pharmacy service (12 mins 31 secs)
The telephone hub (13 mins 25 secs)
Single route access to the network (13 mins 41 secs)
Patient feedback (14 mins 33 secs)
Rebalancing network and practice priorities post Covid (15 mins 5 secs)
Population health management (15 mins 54 secs)
Juggling practice and network priorities as a local manager and network lead (16 mins 58 secs)
Summarising the overall effect of Covid on the network (17 mins 54 secs)
Getting in touch (19 mins 9 secs)
Amanda Gray, Sovereign Health Network lead: amanda.gray2@nhs.net
Dr Tom Bertram, Clinical Director, Sovereign Health Network: tom.bertram@nhs.net